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EXCHANGE POLICY: We understand that certain imperfections may occur in handmade products and you may wish to exchange your product for another piece. You may request to exchange your product free of cost for another piece of the same product and design within 24 hours after it has been delivered. No exchange requests shall be accepted 24 hours after delivery.
- If you wish to exchange your product, please send us an email at info@nandinihomeware.com with your Order ID, reason for exchange along with photos of the issue with the product within 24 hours of delivery. You may also reach us via WhatsApp at +91 9810116635
- Once you receive a confirmation from us, you may send the product back to us at our registered address:
Nandini Homeware
1402, E/13, Main Road Govindpuri, New Delhi - 110019 (Near Crowne Plaza, Okhla)
- Once we have received your product, a new order shall be created for you and dispatched as per our standard shipping policies.
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REFUND POLICY: Your products are handmade especially for you when you order them. An order can only be cancelled and refunded if it has not been dispatched. We do not accept any cancellations or refund requests once we have shipped your order to you.
- If you wish to request a cancellation, please send us an email at info@nandinihomeware.com with your Order ID and reason for cancellation. You may also reach us via WhatsApp at +91 9810116635
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RETURN POLICY: A product that has been delivered cannot be returned for a full refund. You may request for an exchange for another piece of the same product within 24 hours of delivery.
All exchange, return and refund requests are subject to the discretion of Nandini Homeware.
