Exchange, Refund and Return Policy

  • REFUND POLICY: An order can only be cancelled and refunded if it has not been dispatched yet. We do not accept any cancellations or refund requests once we have shipped your order to you.
    If you wish to request a cancellation, please reach out to us on WhatsApp at  +91 9810116635 with your Order ID and reason for cancellation. You may also email at info@nandinihomeware.com
  • RETURN POLICY: A product that has been delivered cannot be returned for a full refund. You may request for an exchange for another piece of the same product within 24 hours of delivery as per the exchange policy stated above.

  • EXCHANGE POLICY: A product once delivered can be exchanged for another piece of the same product only in case of breakage in transit. You may request to exchange your product free of cost for another piece of the same product within 24 hours after it has been delivered.
    No exchange requests shall be accepted once the 24 hours window has crossed. 
    • VALID REASON FOR EXCHANGE: Home decor preference are subjective and varies from person to person. Therefore, the following are not valid reasons for a free exchange/return:
      • The design does not look good in my room
      • I don't like/need/want the design anymore

You may request for an exchange only if there has been damage to the piece in transit due to the courier's fault.

If you wish to exchange your product, please reach out to us on WhatsApp at +91 9810116635 with your Order ID, reason for exchange along with an unboxing video of the product clearly showing the issue with the product within 24 hours of delivery.  You may also reach us via email at info@nandinihomeware.com.

Once you receive a confirmation from us, you may send the product back to us at our registered address: 
Nandini Homeware
1402, E/13, Main Road Govindpuri, New Delhi - 110019 (Near Crowne Plaza, Okhla)

Once we have received your product, a new order shall be created for you and dispatched as per our standard shipping policies.

All exchange, return and refund requests are subject to the discretion of Nandini Homeware. In all three cases, we require an unboxing video of the product clearly showing the issue with the product within 24 hours of delivery. No exchange, return or refund will be possible without an unboxing video.